Skip to main content

Refund Policy

Last Updated: August 6, 2026

This Refund Policy applies to Software provided by Anatoliy Kulbabskyy, operating as Flart Studio ("Flart Studio", "we", "us", or "our"). PayPro Global, Inc. acts as Merchant of Record for purchases and processes approved refunds.

This Policy should be read together with our Terms of Service and Software License. Capitalized terms not defined here have the meanings given in those documents.

Nothing in this Policy limits any consumer right that cannot lawfully be excluded or restricted.

Our Approach to Refunds

Customer satisfaction is important to us. We provide technical support to help resolve eligible product issues.

Because our products are digital downloads delivered immediately after purchase, refund requests are evaluated case by case under the conditions below and applicable law.

Before Requesting a Refund

We encourage you to contact our support team before requesting a refund. We may be able to help with:

  • compatibility questions;
  • supported installation problems;
  • reproducible product defects; and
  • questions about documented functionality.

Refund requests submitted to PayPro Global may be referred to us for product and eligibility review.

30-Day Refund Eligibility

Refund requests are available for review within 30 days of purchase in the following circumstances:

1. Accidental Purchase

You purchased the wrong product or platform version by mistake. To qualify:

  • contact us within 30 days of purchase; and
  • the Software must not have been downloaded, or you must confirm that it will not be used and accept deactivation of the related Subscription and Credentials.

2. Critical Defect That Cannot Be Resolved

The Software contains a reproducible critical defect that prevents its documented use, and we are unable to provide a reasonable fix or workaround. To qualify:

  • you must contact support and provide a reasonable opportunity to investigate;
  • the defect must be reproducible and reasonably verified based on the available evidence; and
  • the issue must not result from an unsupported environment, third-party software, or modifications outside the delivered Software.

3. Product Materially Different From Its Description

The Software materially differs from the documented features or capabilities on its product page. You must identify the relevant advertised feature, and the discrepancy must be reasonably verified based on the available evidence.

Non-Refundable Situations

Subject to any mandatory rights under applicable law, refunds are normally not provided for:

  • change of mind after functional Software has been downloaded;
  • failure to review published product or system requirements before purchase;
  • incompatibility caused by custom modifications, unsupported environments, or third-party products or services;
  • use of a Subscription to obtain downloads, updates, or support where the request does not otherwise qualify under this Policy or applicable law;
  • lack of the technical knowledge required to install or configure the Software;
  • an Account or entitlement terminated because of a confirmed intentional material breach of our Terms of Service or Software License; or
  • requests submitted more than 30 days after purchase.

Consumer Withdrawal Rights

Consumers in the European Union generally have a 14-day right of withdrawal for distance contracts. For paid digital content that is not supplied on a tangible medium, that right may be lost after supply begins only where the applicable legal conditions are satisfied, including the consumer's prior express consent to begin supply during the withdrawal period, acknowledgement of the resulting loss of the withdrawal right, and the required confirmation from the trader.

The rights applicable to a particular purchase depend on the transaction, the checkout confirmations, and the mandatory law that applies to the consumer. This Policy does not replace or restrict those rights.

Our 30-day commercial refund policy is additional to any mandatory consumer remedy that applies.

How to Request a Refund

If you believe you qualify for a refund:

  1. Contact our support team.
  2. Provide your order number, Account email address, reason for the request, and any information reasonably needed to review the issue.
  3. We will normally review the request within 3–5 business days.

We may deny requests that do not meet this Policy, subject to applicable law.

Refund Processing

Approved refunds are submitted to PayPro Global for processing:

  • to the original payment method where available; and
  • subject to the processing times and technical limits of PayPro Global, the bank, card network, or payment provider.

The time at which a refund appears in an account or statement depends on the payment method and payment provider. PAYPRO-CHARGE.COM may appear on the relevant bank or card statement.

After a full refund is approved:

  • the related Subscription and Credentials may be deactivated, and access to downloads, updates, and support may be revoked;
  • rights in proprietary components terminate as provided by the Software License; and
  • you must stop using and delete the refunded official distribution package and its proprietary components, except to the extent that continued rights cannot be withdrawn under an applicable component license or mandatory law.

Chargebacks and Payment Disputes

Please contact us before initiating a chargeback so that we have an opportunity to resolve the issue. A chargeback or payment reversal may result in temporary suspension of the affected Subscription, Credentials, or entitlements while the matter is investigated.

Relevant information may be shared with PayPro Global, payment providers, banks, or fraud-prevention services as necessary to investigate the dispute and protect against fraud. Nothing in this section restricts any mandatory right to dispute a transaction.

Subscription Renewals

Our Subscriptions are fixed-term and do not renew automatically. You decide whether to purchase a new Subscription period after the current period expires. Any such purchase is assessed under this Policy like any other purchase.

Abuse Prevention

We may deny a refund request where there is reasonable evidence of fraud, material misrepresentation, repeated abusive refund activity, substantial use inconsistent with the stated basis of the request, unauthorized distribution, or sharing of an Account, Credentials, or licensed access.

Any decision remains subject to mandatory consumer law and the specific facts of the request.

Contact

For refund requests or questions about this Policy:

Support: https://flart.studio/contacts
Merchant of Record: PayPro Global, Inc.