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Refund Policy

Last Updated: May 2026

Our Approach to Refunds

At Flart Studio, customer satisfaction is important to us. We stand behind the quality of our products and provide active technical support to resolve any issues you may encounter.

Because our products are digital downloads delivered immediately upon purchase, refunds are evaluated on a case-by-case basis and are subject to the conditions described below.

Before Requesting a Refund

We strongly encourage you to contact our support team first before requesting a refund. Most issues can be resolved quickly:

  • Compatibility questions — we'll help verify your environment meets the requirements
  • Installation problems — we provide installation assistance
  • Technical bugs — we typically release fixes within days
  • Feature questions — we'll clarify functionality before you commit

Support contact: https://flart.studio/contacts

Most refund requests are resolved through support without the need for a refund.

Eligibility for Refund

You may be eligible for a refund within 14 days of purchase in the following limited circumstances:

1. Accidental Purchase

You purchased the wrong product by mistake (e.g., purchased the WordPress version instead of Joomla). To qualify:

  • Contact us within 14 days of purchase
  • The product must not have been downloaded, OR
  • You must confirm the product will not be used and your license will be deactivated

2. Critical Defect That Cannot Be Resolved

The product contains a critical bug that prevents its intended use, AND our support team is unable to provide a working solution within a reasonable timeframe. To qualify:

  • You must contact support and provide reasonable opportunity to resolve the issue
  • The defect must be reproducible and confirmed by our team
  • The issue must not be caused by third-party software, custom modifications, or unsupported environments

3. Product Materially Different From Description

The product does not match the documented features or capabilities described on its product page. To qualify:

  • You must specify which advertised feature is missing or non-functional
  • The discrepancy must be confirmed by our team

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after the product has been downloaded and is functional
  • Failure to read product requirements before purchase (e.g., Joomla/WordPress version, PHP version, YOOtheme Pro version)
  • Incompatibility with custom modifications to your CMS, theme, or other plugins
  • Third-party conflicts with plugins, themes, or services not developed by Flart Studio
  • Subscription periods already used for receiving updates and support
  • Renewal purchases where the customer was notified before the charge
  • Accounts terminated for violations of our Terms of Service
  • Lack of technical knowledge required to install or configure the product (we provide installation support, but we do not refund based on user error)
  • Requests submitted more than 14 days after the purchase date

EU Consumer Rights

Under the EU Consumer Rights Directive (2011/83/EU), customers in the European Union have the right to withdraw from a digital purchase within 14 days.

Important — Right of Withdrawal Waiver for Digital Downloads:

By initiating the download of a digital product immediately after purchase, you expressly acknowledge that:

  1. The performance of the contract begins immediately upon download
  2. You waive your statutory right of withdrawal under Article 16(m) of Directive 2011/83/EU

This waiver is consistent with standard practice for digital downloads across the European Union.

Notwithstanding this waiver, Flart Studio may, at its sole discretion, grant refunds in the specific circumstances described in the "Eligibility for Refund" section above.

How to Request a Refund

If you believe you qualify for a refund under our policy:

  1. First, contact our support team to attempt to resolve the issue
  2. If support cannot resolve the issue and you wish to proceed with a refund request, please provide:
    • Your order number and email address
    • The specific reason for the refund request
    • Details of the issue and steps already taken to resolve it
  3. We will review your request within 3-5 business days

We reserve the right to deny refund requests that do not meet the eligibility criteria.

Refund Processing

Approved refunds will be processed:

  • Within 5-10 business days after approval
  • To the original payment method used for the purchase
  • Through Paddle.com Market Ltd, our Merchant of Record

Paddle will appear on your bank or card statement as the transaction descriptor.

Upon refund approval:

  • Your license will be deactivated
  • API and download keys will be revoked
  • You must cease using the product on all websites
  • You must delete all copies of the software

Chargebacks

We strongly encourage customers to contact us before initiating a chargeback with your bank or card issuer. Most disputes can be resolved through direct communication.

Chargebacks filed without prior contact may result in:

  • Permanent account suspension under our Terms of Service
  • Forfeiture of all active licenses
  • Reporting to fraud prevention services

Subscription Renewals

Our subscriptions are fixed-term and do not auto-renew. You manually choose whether to renew when your subscription expires. Refunds for renewal purchases follow the same eligibility criteria described above.

Abuse Prevention

To prevent abuse, refunds may be denied in cases of:

  • Multiple refund requests across different accounts or email addresses
  • Patterns indicating intent to obtain the product without payment
  • Refund requests following significant product use
  • Evidence of unauthorized distribution or license sharing

Contact

For refund requests or questions about this policy:

Support: https://flart.studio/contacts
Payment Processor (Merchant of Record): Paddle.com Market Ltd, United Kingdom